Shipping, Returns, Refunds and Exchanges

We are following strict cleaning and safety protocols to guarantee the well-being of our customers and employees.
Free Returns within the United States and Canada for orders over $50 USD
**All sales are final on our protective wear garments (not eligible for returns)**

Shipping & Delivery

We are shipping to the United States, Canada, Argentina, Guatemala, Mexico, Panama, Peru, France, Italy, Netherlands, Portugal, Spain, Norway, Denmark, Germany, Chile, United Kingdom, Belgium, Austria, Ireland, Sweden, Hungary, Luxembourg, Australia, Bolivia, China, Costa Rica, Croatia, Cyprus, Czechia, Dominican Republic, Egypt, El Salvador, Estonia, Honduras, Hong Kong SAR China, India, Israel, Jamaica, Japan, Kuwait, Lebanon, Lithuania, Malaysia, Malta, New Zealand, Nicaragua, Paraguay, Philippines, Poland, Saudi Arabia, Singapore, Slovenia, South Africa, South Korea, Switzerland, Thailand, Trinidad & Tobago, Turkey and United Arab Emirates.

Delivery dates on all of our lines are up to 10 business days.

FAQs Return Process

How much time do I have to start a return process?
  • You have up to 45 days to start the return process by placing a return authorization.
How do I start a return process?
  • Fulfilling our return form with all information needed and requested, Click here to complete the return authorization or send an email to help@maaji.co requesting a return.
What’s next after completing the return authorization form?
  • Once we receive your return authorization form we will create a prepaid return label which will be sent back to you along with further instructions on how to make your return.
How much time do I have to use the return label?
  • You have 30 days to use the return label.  Following the 30 days the return label authorization will be cancelled.
How long will it take to get my refund?
  • After the package is received we will process your refund. We try to process refunds immediately, however, due to COVID-19 this may take up to 15 days to process.

Return Policy

  • All products are eligible for returns, except products classified as Protective Wear category or SALE items.
  • All return requests are accepted within the next 45 days after the product is received.
  • For all orders over $50 USD, all shipping costs on return requests will be assumed by Maaji.
  • All return requests must be made by fulfilling return form (click here) or sending an email to help@maaji.co
  • Unfortunately we are unable to make exchanges, however, you may return your product and place a new order.
  • Products bought under a special discount (such as our Sale category or our Happy Hour event) are NOT eligible for returns or refunds.
  • For orders under $50 USD, original shipping charges will be refunded if there is an issue with quality or delivery.
  • All returned items must be unused, unstained, damaged free, unworn and unwashed, with all sales tags and hygienic protectors as received.
  • Refunds will be issued to your original payment method.