Shipping, Returns and Refunds

**We are following strict cleaning and safety protocols to guarantee the well-being of our customers and employees**

Shipping & Delivery

  • Click here  to check all the countries we ship to.
  • After the checkout, you won’t have to pay any extra fees to receive our Maajical pieces.
  • Our estimated delivery time depends on the region: 
    - USA & Canada: 5-8 days
    LATAM & Europe: 8-12 days
    - Australia, Asia & Africa: 12-15 days

    FAQs Return Process

    • Do I have to pay for the return? 
      No. We offer free returns.

    • How much time do I have to request a return? 
      After your order is delivered, you have up to 45 days to request a return. No exceptions.

    • How do I start a return process? 
      Fulfill our return form with your order number and the email you used to purchase: click here 
      You will receive an immediate email with a pre-paid label and instructions.

    • I don’t know the order number or the email used to purchase: 
      Contact us at help@maaji.co and our customer service will help you.

    • How much time do I have to use the return label? 
      You have up to 15 days to use the return label. After this period, the return label authorization will be cancelled, and the return will not be accepted. No exceptions.

    • When will I get my refund? 
      After the package is received, the refund can take up to 15 business days to get processed. You will be notified via email once it’s done.

    Return Policy

    • All returned items must be unused, unstained, damaged free, unwashed, with all sales tags and hygienic protectors.

    • All Maaji products are eligible for returns, except  the ones bought under SALE category, Happy Hour, or Protective Wear for personal use (such as facemasks, balaclavas, turban, tube scarf, masked hoodie or scarf).

    • The Sun Wellness Set and the SunStyles Family Pack are non-returnable or refundable items. 

    • After the order is delivered, you have up to 45 days to request the return. No exceptions.

    • All return requests must be made by fulfilling the return form, click here. 

    • Once the pre-paid label is provided, you have up to 15 days to ship the return, otherwise the label will be cancelled, and the return will not be accepted. No exceptions.

    • Shipping costs on returns will be assumed by Maaji.

    • Unfortunately, we are unable to make exchanges. However, you may return your product and place a new order.

    • Original shipping charges will Only be refunded if there is a quality or delivery issue.

    • All refunds will be issued to the original payment method and may take up to 15 business days after the package is delivered.

    SUNSTYLES AND OTHER NON MAAJI PRODUCTS:

    The products “Sun Wellness Set” & “SunStyles Family Pack” are sold by Maaji but are not the property of Maaji. These products are the responsibility of SnappyScreen Inc. and Maaji provides an e-commerce platform on which the brand partner can promote their business and products, and the products can be offered to consumers for purchase.

    These products non-returnable or refundable. For warranty complaints or any doubts about the products, please contact: katelyn.mcclellan@snappyscreen.com

    For orders including these products and also products from Maaji, you will receive two different packages at different times since the “Sun Wellness Set” & “SunStyles Family Pack” will be shipped directly by SnappyScreen Inc.