Shipping, Returns, Refunds and Exchanges

Shipping & Delivery

  • We are following strict cleaning and safety protocols to guarantee the well-being of our customers and employees.
  • The amount paid in the checkout is final price. You won’t have to pay any extra fees to receive our Maajical pieces.
  • Most orders are shipped within 2-4 business days after the order has been placed.
  • Our delivery time depends on the region:
    • USA & Canada: 5-8 business days
    • Latam & Europe: 10-12 business days
    • Australia, Asia & Africa: 12-15 business days

We are shipping to the United States, Canada, Argentina, Guatemala, Mexico, Panama, Peru, France, Italy, Netherlands, Portugal, Spain, Norway, Denmark, Germany, Chile, United Kingdom, Belgium, Austria, Ireland, Sweden, Hungary, Luxembourg, Australia, Bolivia, China, Costa Rica, Croatia, Cyprus, Czechia, Dominican Republic, Egypt, El Salvador, Estonia, Honduras, Hong Kong SAR China, India, Israel, Jamaica, Japan, Kuwait, Lebanon, Lithuania, Malaysia, Malta, New Zealand, Nicaragua, Paraguay, Philippines, Poland, Saudi Arabia, Singapore, Slovenia, South Africa, South Korea, Switzerland, Thailand, Trinidad & Tobago, Turkey and United Arab Emirates.

 

FAQs Return Process

Do I have to pay for the return?

  • We offer free returns within the United States and Canada for orders over $50 USD.

How much time do I have to start a return process?

  • After the product is received, you will have up to 45 days to start up the return process.

How do I start a return process?

  • Fulfill our return form with your order number and the email you used to purchase: Click here

I don’t know the email used to place the order:

  • Contact us at help@maaji.co and our customer service will help you with the required information for the return.

I don’t know the order number:

  • You can find it on the upper left-hand corner of your invoice. If you don’t have the invoice, you can contact customer service at help@maaji.co

What’s next after requesting the return on the authorization form?

  • You will receive an immediate email confirming your return request was received. If your return is approved, we will share via email a pre-paid label along with further instructions on how to make your return. If your return is not approved, you will receive a notification email as well.

How much time do I have to use the return label?

  • You have up to 15 days to use the return label. After this period, the return label authorization will be cancelled, and the return will not be accepted.

How long will it take to get my refund?

  • After the package is received, we will process your refund in no longer than 15 days and we will notify you via email once it’s done.

Return Policy

  • All products are eligible for returns, except the ones bought under SALE category, Happy Hour, or Protective Wear for personal use (such as facemasks, balaclavas, turban, tubescarf, masked hoodie or scarf).
  • All returned items must be unused, unstained, damaged free, unworn, and unwashed, with all sales tags and hygienic protectors, as received.
  • After the product is received, you will have up to 45 days to start up the return process.
  • After return process is approved, you will have up to 15 days to use the label shared, otherwise it will be cancelled and the return will not be accepted.
  • All return requests must be made by fulfilling the return form click here.
  • Shipping costs on returns will be assumed by Maaji for orders over $50 USD.
  • Unfortunately, we are unable to make exchanges. However, you may return your product and place a new order.
  • Original shipping charges will Only be refunded if there is a quality or delivery issue.
  • All refunds will be issued to your original payment method.