Shipping, Returns and Refunds

**We are following strict cleaning and safety protocols to guarantee the well-being of our customers and employees**

Shipping & Delivery

  • Click here  to check all the countries we ship to.
  • After the checkout, you won’t have to pay any extra fees to receive our Maajical pieces.

Our estimated delivery time depends on the region: 
     - USA & Canada: 4-7 business days
     - LATAM & Europe: 8-12 business days
     - Australia, Asia & Africa: 12-15 business days

    FAQs Return Process

    • Do I have to pay for the return? 
      No. We offer free returns in all orders.

    • How much time do I have to request a return? 
      After your order is delivered, you have up to 30 days to request a return. For items listed in SALE, you have up to 5 days to request a return. No exceptions.

    • How do I start a return process? 
      You can start your return with your order number and your zip code: click here

      Returns by Mail with Happy Returns

      • You can also process your return by mail with Happy Returns. Simply enter our Return Portal with your order number and your zip code.
      • Select the items you'd like to return by specifying the reasons they didn't work out.
      • Select your preferred refund method: Original Payment Method or Gift Card.
      • Print the prepaid shipping label provided by Happy Returns and mail in your return package.
      • Please consider the refund process can take up to 15 business days after the package is received by our warehouse.

      Please keep in mind that In-person and mail returns are only available in the United States, Puerto Rico and Canada. For returns from different territories, please contact our Customer Service team at help@maaji.co.

      Please note that all returned items must be unused, unstained, unwashed, and with all sales tags and hygienic protectors.


    • I don’t know the order number or the email used to purchase: 
      Contact us at help@maaji.co and our customer service will help you.

    • How much time do I have to use the return label? 
      You have up to 30 days to use the return label. After this period, the return label authorization will be cancelled, and the return will not be accepted. No exceptions.

    • When will I get my refund? 
      If your return was made by mail, the refund can take up to 15 business days to get processed after the package is received. You will be notified via email once it’s done.

      If you request your refund in a Gift Card, this one will be issued immediately.

      If you want to know more about our Terms & Conditions click here.

    Return Policy

    • All returned items must be unused, unstained, damaged free, unwashed, with all sales tags and hygienic protectors.

    • After your order is delivered, you have up to 30 days to request a return. For items listed in SALE, you have up to 5 days to request a returnNo exceptions.

    • All return requests must be made by fulfilling the return form, click here. 

    • Once the pre-paid label is provided, you have up to 30 days to ship the return, otherwise the label will be cancelled, and the return will not be accepted. No exceptions.

    • Shipping costs on returns will be assumed by Maaji.

    • Unfortunately, we are unable to make exchanges. However, you may return your product and place a new order.

    • Original shipping charges will Only be refunded if there is a quality or delivery issue.

    • All refunds will be issued to the original payment method, except for cases when a client asks for a Gift Card as refund method.

    • In-person and mail returns are only available in the United States, Puerto Rico, and Canada. For returns from different territories, please contact our Customer Service team at help@maaji.co