**We are following strict cleaning and safety protocols to guarantee the well-being of our customers and employees**
Shipping & Delivery
- Click here to check all the countries we ship to.
- Free shipping on all orders during November and December.
- After the checkout, you won’t have to pay any extra fees to receive our Maajical pieces.
- Our estimated delivery time depends on the region:
- USA & Canada: 6-9 days
- LATAM & Europe: 10-14 days
- Australia, Asia & Africa: 14-17 days
FAQs Return Process
Do I have to pay for the return?
No. We offer free returns.
How much time do I have to request a return?
After your order is delivered, you have up to 45 days to request a return. No exceptions.
How do I start a return process?
Fulfill our return form with your order number and the email you used to purchase: click here
You will receive an immediate email with a pre-paid label and instructions.
I don’t know the order number or the email used to purchase:
Contact us at firstname.lastname@example.org and our customer service will help you.
How much time do I have to use the return label?
You have up to 15 days to use the return label. After this period, the return label authorization will be cancelled, and the return will not be accepted. No exceptions.
When will I get my refund?
After the package is received, the refund can take up to 15 business days to get processed. You will be notified via email once it’s done.
- All returned items must be unused, unstained, damaged free, unwashed, with all sales tags and hygienic protectors.
- All Maaji products are eligible for returns, except the ones bought under SALE category, Happy Hour, or Protective Wear for personal use (such as facemasks, balaclavas, turban, tube scarf, masked hoodie or scarf).
- After the order is delivered, you have up to 45 days to request the return. No exceptions.
- All return requests must be made by fulfilling the return form, click here.
- Once the pre-paid label is provided, you have up to 15 days to ship the return, otherwise the label will be cancelled, and the return will not be accepted. No exceptions.
- Shipping costs on returns will be assumed by Maaji.
- Unfortunately, we are unable to make exchanges. However, you may return your product and place a new order.
- Original shipping charges will Only be refunded if there is a quality or delivery issue.
- All refunds will be issued to the original payment method and may take up to 15 business days after the package is delivered.